QUESTIONS AND ANSWERS

I believe that true healing occurs when we feel safe, supported, and truly seen -both as individuals and within the context of our relationships.

CANCELLATION POLICY

At Galina & Co., we understand that life can be unpredictable, and sometimes you may need to cancel or reschedule an appointment. To ensure that both client and clinical time is respected, please review the following cancellation guidelines:

Same-day cancellations or no-shows:

Clients who cancel on the day of the appointment or fail to attend without prior notice will be charged the full session fee.

Late arrivals:

There is a 15-minute grace period for late arrivals. After 15 minutes, the session will be canceled, and the full session fee will be charged.

These policies are in place to value both your time and the time of the clinician, ensuring we can continue offering quality care and maintain a smooth schedule for all clients. We appreciate your understanding and cooperation.

Galina & Co. founder Kristina Navarro, LCSW

CHOOSING THE RIGHT FIT

Choosing a therapist is an important decision, and it’s essential that we are a good fit for each other. During our free 15-minute consultation, we will have the opportunity to discuss your presenting needs and determine how my practice can best support you. This consultation helps to assess factors such as specialty, acuity of your concerns, scheduling availability, and your readiness to engage in therapy.

This is also a time for you to ask questions and ensure that you feel comfortable with my approach. Therapy is a vulnerable and intimate process, and it is vital that you feel safe and confident in our working relationship. At Galina & Co., I believe it’s important that both the therapist and the client feel aligned in their therapeutic journey.

Galina & Co. reserves the right to refuse services if it is determined that we are not the right fit. Similarly, if, at any point during the therapeutic relationship, it becomes clear that we are not an appropriate match, both you and Galina & Co. have the right to terminate services. Should this happen, Galina & Co. will make every effort to provide you with appropriate referrals to ensure continuity of care.

IS VIRTUAL THERAPY EFFECTIVE?


While it’s undeniable that in-person, human-to-human connection plays an important role in the therapeutic process, virtual therapy provides an equally effective way to receive comprehensive, specialized care from the comfort of your own space. Whether you’re participating in individual therapy, family therapy, group therapy, or EMDR therapy, virtual therapy has been shown to be a highly effective option for delivering mental health care.

Virtual therapy offers greater flexibility, accessibility, and convenience, making it an excellent choice for those with busy schedules, mobility challenges, or those who simply prefer the comfort and privacy of their own space.